Specialties
NetSuite for field service companies
Work orders, scheduling, parts and service contracts connected to billing and job costing, so technicians, dispatch and finance work from one record of each job.
What we set up
We start from how a job moves from the first call to the final invoice, not from the module list.
Work orders and dispatch
Service work orders with scheduling and technician assignment, using NetSuite Field Service Management or a connected dispatch tool.
Parts and van stock
Inventory by truck and warehouse, parts consumed on the work order and replenishment that keeps technicians stocked.
Job costing and billing
Labor, parts and travel costed to each job and billed as time and materials, flat rate or under a service contract.
Service contracts and warranties
Maintenance agreements, warranty coverage and recurring billing, so covered work is not billed twice and uncovered work is not missed.
Customer assets and history
Equipment installed at each site with its service history, so technicians know what they are walking into.
Dispatch, mobile and payroll systems
Integrations with ServiceTitan and other field tools, mobile apps and payroll using Celigo, Boomi or Jitterbit.
How we deliver
Five phases, the same on every project, so you always know where things stand.
Kickstart
Planning
Goals, scope, timeline and who does what. We agree on what done looks like before anyone touches the system.
Blueprint
Design
How your processes will run in NetSuite: records, roles, workflows and the data that has to move.
Tailor
Build
Configuration, customization and integrations, built to the Blueprint and reviewed with your team as we go.
Validate
Testing
Your team runs real scenarios in a sandbox. We fix what does not fit before anything goes live.
Launch
Training and go-live
Role-based training, cutover and hands-on support through the first weeks.
Field service companies often go live on finance, work orders and billing first, then add van stock and mobile integrations in the next stage.
Why field service companies call us
Field service runs on volume: hundreds of jobs a week, each with parts, labor and a customer waiting for an invoice. When the field tool and the accounting system do not agree, billing lags and parts go missing.
We have set up NetSuite for service and installation companies, and the same consultants stay on after go-live.
Common questions
Does NetSuite have field service scheduling?
Yes. NetSuite Field Service Management handles scheduling, dispatch and mobile work orders. Where you already use a field tool, we connect it instead.
Can we track parts on each truck?
Yes. Each truck is a location with its own stock, parts are consumed on the work order and replenishment runs from the warehouse.
Our technicians use a mobile app already. Can it stay?
Usually, yes. We connect the app to NetSuite so completed work orders, parts and time flow into billing and the GL.
Get from work order to invoice the same day
A 30-minute call with a consultant. Or email info@supportyoursuite.com.